O2 - Phase One

Over the last couple of months I've been in a dispute with O2 via email. I've created a separate page detailing the full story with my letter / emails and responses. At this stage phase one is over, phase two is Trading Standards and the Advertising Standards Authority. I'll be doing that next week when I have some spare time. For now feel free to read the full exchange of phase one.

The archived page has comments disabled and will be updated as the story continues.

For those like me who have struggled to find contact information on the O2 site consider this a public service announcement.

complaintreviewservice (at) o2 (dot) com

Telefónica O2 UK Limited

Complaint Review Service

PO Box 302

Dunstable

LU6 9GN

Phone: 0845 330 0684

Fax: 01133 881 153